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September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
June 29, 2020
You will receive an order confirmation email from us when you first complete your order and this means we have the order and it is awaiting completion. You will also get a 2nd email which will say your order is complete – so what does this mean? Technically your order is not actually complete at […]
June 29, 2020
If you think you have paid twice then please let us know via the form below and we can check. We will be happy to refund you for the mistake. However if the order has already been sent out and you did not inform us of this mistake we will not be able to refund […]
June 29, 2020
If you have an account with us us then you can login via the my account page – follow this link https://onepoundsweets.com/my-account/
June 29, 2020
By registering with the website you create an account and this makes it quick and easy to checkout as your details are saved, and you can also view your order history. You can register on the checkout page only at the moment, there is a checkbox half way down the checkout form – click this […]
June 29, 2020
All bags of sweets will contain different amounts of goods inside. We sell all items by weight and this is clear in the product title. Rough guide is that an old fashioned quarter of sweets is 114g A bag of Haribo is 140g so if you know how many sweets are inside a bag of […]
June 29, 2020
You can not track your order via the website at the moment. The courier will email you with a tracking link once they have the parcel in the system and then they will update you day by day via email so you be informed about every step of the journey. Please ensure when you check […]
June 29, 2020
We are an online shop so it is very easy to order, simply browse the range of sweets we have in the shop, add them to your basket and then go to the secure checkout to complete your order. You can find the sweets in your basket by clicking the shopping basket icon in top […]
June 29, 2020
Once an order is placed it generally takes 1-2 business days to process and send the order out, however this can grow to 3-4 business days during peak season or when we have a big sale or event on. Your order will then take around 2-5 business days to be delivered by Hermes. So total […]
June 28, 2020
We are too young to remember sweet peanuts having an actual peanut in the middle of them but we have been told this was a thing… Unfortunately the sweet peanuts we sell do NOT have a peanut inside, and we are not aware of any manufacturer who sells them like this anymore. This is probably […]
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