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September 2, 2020
If you have been waiting more than 7 working days since you ordered and your parcel has not arrived yet then please use the contact form below and we can look into it. There are many reasons why parcels are delayed but hopefully we can contact Hermes and get the parcel picked up and delivered […]
September 2, 2020
If you have been waiting more than 7 working days since you ordered and your parcel has not arrived yet then please use the contact form below and we can look into it. There are many reasons why parcels are delayed but hopefully we can contact Hermes and get the parcel picked up and delivered […]
September 2, 2020
Delivery fees can be found here https://onepoundsweets.com/delivery/
September 2, 2020
Delivery fees can be found here https://onepoundsweets.com/delivery/
September 2, 2020
Postage fees can be found here https://onepoundsweets.com/delivery/ We only send to the UK
September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
September 2, 2020
f you get an error when trying to login or sign in to your account there are 2 reasons for this. You do not actually have an account to login to as you possibly checked out as a guest before You are entering the wrong email address or password If the error message says “email […]
September 2, 2020
You are sent tracking emails from Hermes which will have up to date info on where your order is on its route. If for some reason you do not have this info we an email you your tracking link, please contact us via the form below Please provide order number and or delivery postcode so […]
September 2, 2020
If you get an error when trying to login or sign in to your account there are 2 reasons for this. You do not actually have an account to login to as you possibly checked out as a guest before You are entering the wrong email address or password If the error message says “email […]
September 2, 2020
Oh no you need to make a complaint! For any issues please use the contact form below and our team will be able to respond within 1 working day. However please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to […]
September 2, 2020
If you entered an incorrect email address on your order then this means you will not get order notifications and you also will not get tracking emails. You can send us your correct email address via the form below and we can amend this, however it will only work if we have not sent your […]
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