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May 24, 2020
We have a good selection of vegetarian sweets and we are adding to it all the time. We have a specific section on the website where you can find all our vegetarian sweets – simply click here > https://onepoundsweets.com/cat/vegetarian-sweets/ We regularly check the section to ensure all sweets defiantly are vegetarian but sometimes we get […]
May 24, 2020
Sweet tables at weddings are a very common and sourcing the best and cheapest sweets is often high up on the wedding checklist. We recommend buying sweets for your wedding sweet table around 6-8 weeks before, you really don’t need them before this time. All our sweets are very fresh as we sell so many […]
May 24, 2020
We have now moved to 100% pre-packed bags of sweets and no longer hand pack any of our sweets. This means that all our sweets are packaged by the company that makes them and so the packaging is the same as you would find in other shops. For example our Haribo Gold Bears 140g sweets […]
May 24, 2020
We try and keep all our sweets in stock at all times however during busy periods this is simply not possible. If you see that some of our sweets are out of stock they will normally return within a few days, but in some cases we can not get the stock from supplier and these […]
May 24, 2020
During the summer months we find on rare occasion that some chocolate items can melt on route to you. We may be able to refund you for any items which have melted however we require a photo of the damaged items. However please click here to email our support team at info@onepoundsweets.com to submit support […]
May 24, 2020
If you wish to send an order to a different address such as a friend or family member then you can simply do this at the checkout. Tick the “deliver to a different address” option half way down the checkout page and enter their details. You can NOT choose a different address if you use […]
May 24, 2020
If you enter an incorrect delivery address and you wish to change this you can do this by emailing us. However please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours. If you are […]
May 24, 2020
Sorry but once your order has been placed we are not able to cancel it in most cases. However please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours. If we have not sent […]
May 24, 2020
If you think you did not get a confirmation email then please check your junk box in your email account – as these emails often arrive in junk if you use Outlook, Hotmail or Gmail. If you reached the “thank you for your order” page then your order will have completed and payment has been […]
May 24, 2020
If you created an account and can not login because you forgot your username or password then you can reset your password by visiting this web page – https://onepoundsweets.com/my-account/lost-password/ You will then be sent an email message to the email account you used to register with a link to reset your password. This password reset […]
May 24, 2020
If you created an account when you checked out then you will have an online profile to login into. If you checked out as a guest you do not have this functionality. To login to your account simply visit the login page on the website here – https://onepoundsweets.com/my-account/
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