One Pound Sweets Logo
One Pound Sweets Company Logo

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September 2, 2020

Do you deliver to Australia?

At the moment we only ship inside the UK and have no plans to export sorry.

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September 2, 2020

Do sweets have good sell by date / best before date?

Most of our sweets will have a minimum of 6 months shelf life, however most are more like 12-18 months. We buy a lot of sweets direct from the suppliers who make a batch just for us so we have a very long date on – boiled sweets often have 2 years date. We can […]

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September 2, 2020

My delivery was damaged / broken

If you have an issue with your delivery being damaged in any way please send us photos via the contact form below and exact details of which items were damaged, broken or missing and we can resolve for you. Please include as much info as you can in 1st email so we do not have […]

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September 2, 2020

Can I buy in bulk?

We have loads of stock all the time so if we have it in stock you can buy it with no limits. If you require more than we have in stock please let us know and we can see if we can source this for you. Generally we can offer 10-15% discount for bulk orders […]

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September 2, 2020

Can i order large quantities?

We have loads of stock all the time so if we have it in stock you can buy it with no limits. If you require more than we have in stock please let us know and we can see if we can source this for you. Generally we can offer 10-15% discount for bulk orders […]

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September 2, 2020

What is your telephone number?

We do not offer telephone support at this time as we are a small team busy getting customers orders out during the day. We do not always see Facebook messages and rarely see Facebook comments so please do not use these methods for contacting us about an issue. However please click here to email our […]

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September 2, 2020

How do I contact you

The easiest way is to complete the form below and we will respond within 1 business day. We do not always see Facebook messages and rarely see Facebook comments so please do not use these methods for contacting us about an issue. We do not offer telephone support at this time as we are a […]

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September 2, 2020

Hermes have not delivered my order

If there is an issue with your delivery please use the contact form below and our team can look into your issue for you. Please provide as much information as possible including your order number and postcode. If the tracking system says the order has been delivered but you dispute this please provide additional information […]

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September 2, 2020

Can I send order to a separate / different delivery address / location?

Yes you can it is very easy. Simply enter your own billing information on the checkout page and then tick the “Deliver to a different address?” option underneath and a load of new boxes will appear where you can enter your friends address. Then checkout as normal and we will send the parcel to the […]

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September 2, 2020

Send order to different address?

Yes you can it is very easy. Simply enter your own billing information on the checkout page and then tick the “Deliver to a different address?” option underneath and a load of new boxes will appear where you can enter your friends address. Then checkout as normal and we will send the parcel to the […]

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September 2, 2020

Can I order and have it delivered to a friend?

Yes you can it is very easy. Simply enter your own billing information on the checkout page and then tick the “Deliver to a different address?” option underneath and a load of new boxes will appear where you can enter your friends address. Then checkout as normal and we will send the parcel to the […]

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September 2, 2020

My order has not arrived

If you have been waiting more than 7 working days since you ordered and your parcel has not arrived yet then please use the contact form below and we can look into it. There are many reasons why parcels are delayed but hopefully we can contact Hermes and get the parcel picked up and delivered […]

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