FREE DELIVERY WHEN YOU SPEND £20 OR MORE!

One Pound Sweets
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One Pound Sweets
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Delivery & Returns

Delivery Locations

We only ship to the UK, we do not send any items overseas.

Delivery Costs

Delivery prices are based on the weight of the items in your cart as follows:

100g – 1000g = £2.65
1001g – 2000g = £2.80
2001g – 5000g = £3.00

Orders with a basket spend of £20 or more the delivery is FREE!

This means you always get a fantastically low delivery charge no matter where you are in the UK.

We do not charge extra for Scottish islands and highlands, however we are unable to deliver to the Channel Islands.

Delivery Times

Most orders before 11am are usually processed and sent out the same day Monday to Friday, and orders after 11am are processed and sent out the next working day.

Orders after 11am on Fridays and weekend orders will be processed and sent out on Mondays.

In some circumstances this can not be possible, however all orders will be processed within 2 business days.

We aim to get your delivery to you within 2-4 working days, but at busy periods this may not be possible.

We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.

Missing Items

Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your delivery has not arrived within 7 days please get in touch with us and we can chase this. If your delivery is lost in the system and not going to be delivered, we will contact the courier for confirmation and then refund your order in full within 5 working days.

We can not resend orders out, a full refund will be issued instead.

Returns Policy

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.

Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.

Please email us at help@onepoundsweets.com with your order number and reason for refund request and we will process this as soon as we can.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Items can be returned to:

Unit 5, Dewsbury Road, Stoke-on-Trent, ST4 2TE