We only ship to the UK, we do not send any items overseas.
All orders from One Pound Sweets are charged a fixed £2 delivery charge no matter how many bags, jars or boxes of sweets you order!
This means you always get a fantastically low delivery charge no matter where you are in the UK.
We do not charge extra for Scottish islands and highlands.
Most orders before 12pm are processed and sent out the same day Monday to Friday, and orders after 12pm are processed and sent out the next working day.
Orders after 12pm Friday and weekend orders will be processed and sent out on Mondays.
In some circumstances this can not be possible, however all orders will be processed within 2 business days.
We aim to get your delivery to you within 2-4 working days, but at busy periods this may not be possible.
We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.
Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time.
Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.
You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.
Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.
Any items damaged or broken in transit will be replaced so please contact us if this happens straightaway.
Please email us at firstname.lastname@example.org with your order number and reason for refund request and we will process this as soon as we can.
You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.
Items can be returned to:
9 Daventry Close, Stoke-on-Trent, ST2 9NR