We only ship to the UK, we do not send any items overseas.
Delivery prices are now very simple.
Standard delivery cost £2.50 and takes around 3-7 working days to arrive.
You can now also choose a faster delivery service for £4.50 which takes between 1-3 working days to arrive.
These delivery times are estimates and all “working days” start after the parcel has been sent to the courier company.
So if you order after 1pm on Friday the first working day is Tuesday as the parcels have only been given to the courier company at 4pm on Monday.
We do not charge extra for Scottish islands and highlands, however we are unable to deliver to the Channel Islands.
Most orders before 1pm are usually processed and sent out the same day Monday to Friday, and orders after 1pm are processed and sent out the next working day.
Orders after 1pm on Fridays and weekend orders will be processed and sent out on Mondays.
In some circumstances this can not be possible, however all orders will be processed within 2 business days.
We aim to get your delivery to you within 2-5 working days, but at busy periods this may not be possible.
We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.
Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time.
Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.
If your delivery has not arrived within 7 days please get in touch with us and we can chase this. If your delivery is lost in the system and not going to be delivered, we will contact the courier for confirmation and then refund your order in full within 5 working days.
We can not resend orders out, a full refund will be issued instead.
If your item is damaged we require photographic evidence of the damage in order to refund any money back to you. Do not simply throw them away – no photo evidence of damage no refund.
If you specify that the items are a gift and they are damaged in a way that you can now no longer give them then we will refund 100% of the cost of the item.
If you are buying these sweets to simply eat or transfer into another container such as a jar for a wedding sweet buffet and the actual sweets are not damaged then we will not refund you for this damage. This is due to the fact the packaging is not important to your needs and therefore it is not important that it is damaged.
If the damage is such that the plastic container has mixed into the sweets and has contaminated them so you can not eat them then we will refund you the total cost of the item.
Slight damage to the corners of the box, or if the lid has simply popped open will not warrant a refund. If the seal is open this also does not warrant a refund.
You may return items you feel are unsafe to eat (seal broken) at your own cost. The seal being broken is often caused during transit – all jars and tubs are bought in brand new each week and sold within 1-10 days of purchase (we have a very high stock turnover) so all items are brand new.
You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.
Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.
Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.
Please email us at firstname.lastname@example.org with your order number and reason for refund request and we will process this as soon as we can.
You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.
Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.
We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged.
Items can be returned to:
Unit 5, Dewsbury Road, Stoke-on-Trent, ST4 2TE