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June 11, 2021
If you see your order as being “complete” or “completed” in your account this means we have picked, packed and shipped it. It therefore means we have completed the order and it is either awaiting collection with the courier that day, or has already been sent and so will be on its way to you, […]
September 2, 2020
If you have an issue with your delivery being damaged in any way please send us photos via the contact form below and exact details of which items were damaged, broken or missing and we can resolve for you. Please include as much info as you can in 1st email so we do not have […]
September 2, 2020
If there is an issue with your delivery please use the contact form below and our team can look into your issue for you. Please provide as much information as possible including your order number and postcode. If the tracking system says the order has been delivered but you dispute this please provide additional information […]
September 2, 2020
If you have an issue with your delivery being damaged in any way please send us photos via the contact form below and exact details of which items were damaged, broken or missing and we can resolve for you. Please include as much info as you can in 1st email so we do not have […]
September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
September 2, 2020
Oh no!! Are there missing items on your delivery? This does not happen that often however as we process upwards of 500 orders and manually pick over 6000 items each day sometimes items can be missed or you may get the wrong item. It may also be the case that the parcel was damaged on […]
September 2, 2020
If you have received an order that you think is not yours then please contact us via the form below. It is possible the wrong shipping label was put on your box so you received someones elses order. Once we receive your email we can investigate and look to send the correct order out to […]
September 2, 2020
If you have an issue with your delivery and the tracking info from Hermes is telling you to contact the seller then please use the contact form below and our team will be able to look into your issue within 1 business day. Please provide full details about your order including order number and or […]
September 2, 2020
If you entered an incorrect email address on your order then this means you will not get order notifications and you also will not get tracking emails. You can send us your correct email address via the form below and we can amend this, however it will only work if we have not sent your […]
September 2, 2020
Currently orders can take up to 7 working days to arrive so we would ask you wait until this has passed before you email us with an issue. You can also track your order via the emails will have sent you so you can see where you order is. Please click here to email our […]
September 2, 2020
If you have been waiting more than 7 working days since you ordered and your parcel has not arrived yet then please use the contact form below and we can look into it. There are many reasons why parcels are delayed but hopefully we can contact Hermes and get the parcel picked up and delivered […]
September 2, 2020
If you enter an incorrect delivery address and you wish to change this you can do this by either completing the contact form below or you can complete this change in your online account. If you are sending sweets as a gift to a different address as a one off and the delivery address is […]
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