FREE DELIVERY WHEN YOU SPEND £20 OR MORE!

One Pound Sweets
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One Pound Sweets
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Contact

Before you contact us here are some FAQs

  • How much is delivery?

    Delivery prices are based on the weight of the items in your cart as follows:
    100g – 1000g = £2.50
    1001g – 2000g = £2.60
    2001g – 5000g = £2.90

  • How long will my order take to arrive?

    Orders placed before 12pm are generally sent out the same working day, however this is not always the case during busy periods.

    You will receive a shipping confirmation email which outlines that the order has been picked and is ready for shipping.

    Our courier collects our parcels everyday, however sometimes some parcels processed my not be sent the same day due to limited space in the delivery van.

    Orders will then take 2-4 working days to arrive and can be tracked via the tracking link that you will receive in an email direct from Hermes.

  • Discount code wont work

    Discount codes do not work on multi-buys or sale products

    Some discount codes have an expiry date so this may have passed.

  • My Parcel was supposed to be delivered today but it was not.

    We have no control over when the courier delivers your parcel and so can not affect this in anyway.

    Hermes will send you an email with an estimated delivery window however this can change due to circumstances out of our control.

    Generally the delivery driver will try and deliver your parcel 3 times and if each times fails the parcel will be sent back to us.

  • The parcel tracking has not updated what does this mean?

    If the parcel tracking has not updated for several days then please get in touch with us and we can investigate what is happening.

    Unfortunately if the tracking shows the parcel was out for delivery one day and then no further update – this usually means the parcel has been lost somehow in the system.

    We need to wait 7 days for this to update and escalate this to Hermes before we can issue any refund as often the parcel is re-delivered couple days later.

    Once the tracking is showing no update and no further re-attempted deliveries after 7 days we will issue a full refund, we do not refund unti this time period has passed.

  • Tracking shows my parcel was delivered but I dispute this.

    If your parcel is showing as being delivered but you are sure it has not then we need you to do couple checks before we an escalate it.

    Check in your recycle bins, around your property, in your porch, garage or any out-buildings and check with neighbours if they saw a delivery van or car arrive.

    If there is definitely no parcel at your property then please email us and we can escalate this to Hermes for them to check.

    This will take 48-72 hours.

  • I have sweets missing of my order what can I do?

    If you have sweets missing out of your order please email us via the contact form below and we can refund you for these.

    We may ask for proof of missing items.

  • My sweets are damaged what can I do?

    If your sweets arrive in a damaged state then please contact us via the form below and we can refund you for these.

    Sometimes in hot weather our chocolate products suffer based on the delivery vehicle.

    No sweets leave our warehouse in a damaged state, they are always damaged on route.

  • I entered the wrong delivery address and my parcel has been delivered, what can I do?

    If you enter the wrong delivery address and we have sent it out then there is nothing we can do about this and we can not refund you for this mistake.

    It is your responsibility to enter the correct address details and if this is wrong we can not be liable for this mistake.

  • Your sweets are out of stock when will they return?

    We have deliveries almost daily so we are constantly restocking our products.

    If a product is out of stock for a while it usually means our suppliers are out of stock of this item so we can not say when we will have it back.

    We try to keep a 100% stock level but this is not alway the case.

Still need to contact us?

Please complete the contact form below and our team will respond as soon as possible.