If you have any questions or queries in relation to an order you have placed with One Pound Sweets then please contact our support team, who are on hand to assist any way they can.
Please email with your order number or postcode so we can search for your order to resolve your issue.
1. Your order will take 2-4 days to arrive once we send it to the courier. We send orders Monday to Friday, excluding bank holidays.
2. You will receive a tracking link to the email you purchased with - check your email and spam for this link so you can track it.
3. If your order has not arrived after 5 days please let us know and we can chase this, however we have limited access to tracking and support so it can take 24-48 hours for courier to respond.
4. Missing items will be refunded - we do not resend. So please email us if you feel you have a missing item.