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September 2, 2020
If you have an issue with your delivery being damaged in any way please send us photos via the contact form below and exact details of which items were damaged, broken or missing and we can resolve for you. Please include as much info as you can in 1st email so we do not have […]
September 2, 2020
You can reset your password here https://onepoundsweets.com/my-account/lost-password/?show-reset-form=true
September 2, 2020
If you get an error when trying to login or sign in to your account there are 2 reasons for this. You do not actually have an account to login to as you possibly checked out as a guest before You are entering the wrong email address or password If the error message says “email […]
September 2, 2020
If you get an error when trying to login or sign in to your account there are 2 reasons for this. You do not actually have an account to login to as you possibly checked out as a guest before You are entering the wrong email address or password If the error message says “email […]
September 2, 2020
Once an order is placed it generally takes 1-2 business days to process and send the order out, however this can grow to 3-4 business days during peak season or when we have a big sale or event on. Your order will then take around 2-5 business days to be delivered by Hermes. So total […]
September 2, 2020
If you have sweets in your online shopping basket that you do not need anymore it is very easy to do this. Simply click on the rubbish bin icon underneath the product name as this will remove it from your basket. If you wish to change the quantity of the items in the basket simply […]
September 2, 2020
Please include as much detail as you can in your initial email to speed up our responce. Please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours.
September 2, 2020
If you have a completed delivery email from Hermes but you do not have your order please use the contact form below and we can investigate. Or you can contact hermes yourself via the free live chat here https://www.myhermes.co.uk/help-and-support/contact-us2 The live chat is all we use anyway so often it is quicker for you to […]
September 2, 2020
At the moment we only ship inside the UK and have no plans to send abroad sorry.
September 2, 2020
Yes we have a sugar free section which is all suitable for diabetics and has great reviews from our customers. You can find the sugar free section here -> https://onepoundsweets.com/cat/sugar-free-sweets/
September 2, 2020
We currently do not stock any sherbet or cream soda products as there is no manufacturer who supplies these items ready bagged up. We no longer had pack sweets so these items are not something we stock. They are also very easily damaged when sent in the post.
September 2, 2020
At the moment we only deliver inside the UK we do not send abroad sorry.
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