If there is an issue with your delivery please use the contact form below and our team can look into your issue for you.
Please provide as much information as possible including your order number and postcode.
If the tracking system says the order has been delivered but you dispute this please provide additional information which we can pass on to Hermes to help with disputed delivery claim.
Orders can take up to 7 working days to arrive so please allow this time to pass before you email us about your missing order.
Please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours.