If you have been waiting more than 7 working days since you ordered and your parcel has not arrived yet then please use the contact form below and we can look into it.
There are many reasons why parcels are delayed but hopefully we can contact Hermes and get the parcel picked up and delivered to you.
If you have viewed the tracking link and there is a red error message please follow the info as you can often resolve the issue yourself much quicker than we can.
However please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours.