If you get an error when trying to login or sign in to your account there are 2 reasons for this.
- You do not actually have an account to login to as you possibly checked out as a guest before
- You are entering the wrong email address or password
If the error message says “email address not recognised” then this means you either did not use this email address when you created your account, or you have no account at all. To resolve please try a different email address.
If the error says “password error” or “we do not recognise these details” or something along these lines then your password is not right.
You can reset your password here – https://onepoundsweets.com/my-account/lost-password/?show-reset-form=true