If you have a completed delivery email from Hermes but you do not have your order please use the contact form below and we can investigate.
Or you can contact hermes yourself via the free live chat here https://www.myhermes.co.uk/help-and-support/contact-us2
The live chat is all we use anyway so often it is quicker for you to do it yourself.
However please click here to email our support team at info@onepoundsweets.com to submit support ticket item support query and the support guys will be able to resolve your issue within 24 hours.